
In the case of electrical and electronic products and safety equipment products Fraser Motorcycles will be happy to refer you to the manufacturer’s customer service for assistance with operating difficulties or product repairs. If you cannot present your Fraser Motorcycles online invoice or other acceptable proof of purchase Fraser Motorcycles reserves the right not to offer a refund or exchange. If the product is determined to be faulty, not of merchantable quality, not fit for purpose or not matching a description or sample Fraser Motorcycles will offer a repair, exchange voucher or refund. Please note, in the case of electrical and electronic products (see definition below) and safety products Fraser Motorcycles may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. The product does not match the sample or our description and you can present your Fraser Motorcycles online invoice or other adequate proof of purchase. The product is not fit for its intended purpose, or The product is faulty or is not of merchantable quality, or

These products can still be returned if they are faulty or do not match the sample or description.įraser Motorcycles will accept product returns and provide you with an exchange or refund where: Goods on which a change of mind return is not available:įraser Motorcycles will not accept the return of items from the following categories under the change of mind returns policy under any circumstances: If you have changed your mind about your online purchase, all return shipping charges are the responsibility of the customer. If the above requirements are not satisfied Fraser Motorcycles reserves the right not to offer a refund for change of mind returns. The product is not one on which a change of mind return is not available (see below). In the case of electronic equipment the original security seal or shrink wrap is intact and that:.It is unworn, unopened, unused, has not been fitted and is in its original condition Īny sew-in labels are still attached and.
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However, an exchange or online store credit can be provided by retaining your invoice. Return of items purchased during a Sale PeriodĪny item purchased during a Sale is non-refundable. Note: Shipping charges will only be refunded in the case of a error. Please refer to the Exchange Policy below for further details. Exchanges can be arranged but must be approved by management. You may exchange or receive a credit on your purchase by retaining your invoice. For further details on returns go to Terms & Conditions.

To request a return simply fill in Request a Return form. We will provide a response within 24-hours upon receipt of the form. We offer a 28-day return period which starts from the time of purchase. How do I return an item purchased from the Fraser Online Store?
